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Delivery and Return Policy

Delivery and Return Policy We ship orders every working day, and aim to process your order within 3 working days of you placing it but usually we'll get your order out much sooner.  After this, your parcel will be dispatched by your chosen delivery method. If you need your package quickly, for a gift for example, [...]

Delivery and Return Policy

We ship orders every working day, and aim to process your order within 3 working days of you placing it but usually we’ll get your order out much sooner.  After this, your parcel will be dispatched by your chosen delivery method. If you need your package quickly, for a gift for example, we recommend choosing the express option. Packages sent via UPS Ground are normally very speedy but we’d always recommend the express service for a special occasion, just to be on the safe side.

Please note that working days for teapigs are Monday – Friday and do not include bank holidays. 

Whilst the vast majority of the parcels we send reach their destinations within the usual delivery times, very occasionally parcels get delayed and take a little longer than normal.  Please be patient but, if after 10 working days from placing your order, you are concerned about its whereabouts, just get in touch and we will happily investigate. We send all packages by services with a tracking number – your tracking number can be obtained from teapigs.

To contact us email us on [email protected].

us customers

SERVICE ORDER VALUE PRICE USUAL DELIVERY TIME IN WORKING DAYS
UPS Ground 
up to $49.99 $8.00 2-5 days after shipping – you’ll receive a tracking number by email.
$50.00+ FREE 2-5 days after shipping – you’ll receive a tracking number by email.
UPS Express ANY $20.00 1-2 days after shipping

(We’ll process express orders ahead of others, but if you need your order on a particular day, please email us immediately after placing your order.)

+1-844-356-9800 (TollFree)